The IoT C&SI Survey 2020 is teknowlogy’s benchmark study on the global landscape of IoT consulting and system integration (C&SI) providers, which was created based on a comprehensive survey among client companies of IoT-related services, conducted in the second half of 2019. With a sample of almost 2,000 evaluations, The IoT C&SI Survey 2020 offers an unsurpassed level of user feedback on 32 leading IoT service providers. In addition to the top-tier vendors, the IoT C&SI Survey report also evaluates a large number of less well-known service providers – which in many cases were found to offer excellent value as well. The survey’s results provide an invaluable resource to companies in the process of identifying a suitable service provider fitting their strategy, organization, and business requirements, as well as to providers wishing to understand the needs of the market.
The Key Performance Indicators (KPIs)
The results of The IoT C&SI Survey 2020 are displayed in the form of KPI dashboards to provide the reader with precise information at a glance. The KPIs are all based on the following rules:
- We chose only those parameters found to be of the greatest importance to customers.
- KPIs may be based on one or more parameters from The IoT C&SI Survey 2020.
- Only providers evaluated by at least 20 respondents are included. This applies to each of the questions that feed into the KPIs.
- KPIs are converted to a scale of 1 to 10 (worst to best).
- A linear min-max transformation is applied, which preserves the order of, and the relative distance between, providers’ scores.
- In case two or more providers have the same score, their ranks are determined based on the next decimal place.
Peer group description
The IoT C&SI Survey 2020 features a range of different types of providers, which is why we use peer groups to help identify competing services. The groups are essential to allow a fair and useful comparison of providers likely to compete. The peer groups were defined by teknowlogy’s analysts drawing on their experience as well as customer responses, since a provider needs a minimum of 20 answers per peer group in order to compete. The segmentation is based on two key factors:
- Regional focus: Companies in EMEA and the Americas were asked to share their opinions on their IoT C&SI partners, so if a provider competes in a regional peer group, only the responses from that region count towards their rank.
- Project scenario: Depending on the context of the projects as well as the industries the customers represent, providers can further compete in usage-related groups driven by the responses from the respective clients.