Software Testing in Automotive Aftersales | NTT DATA

Mo, 13 November 2017 - 4 Minuten

Software Testing in Automotive Aftersales

Core element of a successful retail-IT implementation

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Quality assurance faced with new challenges

As a basic component of an aftersales software project, the ‘IT quality management’ area also has an impact:

  • Rapid growth of integration density of aftersales IT systems in retail
  • Increasing requirements for interfaces and harmonised system processes
  • Consistent customer processes require cross-application tests (End2End), as well as a customised testing strategy
  • Growing complexity in test execution, error analysis and test data provisioning
  • System creation in agile development processes in order to achieve faster time-tomarket or to support disruptive changes
  • Analysis and pragmatic use of automation tools are essential
  • Implementation of new retail IT systems with even more focus on mobile app solutions in the future

We have answers to business-critical challenges:

  • Extensive aftersale process know-how and long-standing OEM-spanning project work enable us to carry out systematic and E2E tests
  • Competence for the construction and operation of disparate testing environments through our comprehensive professional and technical aftersales IT knowledge
  • Flexible action in different project organisations (agile/classic) allows us to work closely with project partners
  • Our internal testing community contributes to an intensive exchange of know-how and experience

With these competences, we offer our ISTQB-based performance portfolio for automotive aftersales test projects:

  • Test management
  • Test conception
  • Testing environment management
  • Test data management
  • Tool administration
  • Performing functional, non-functional and technical tests
  • Defect management
  • Quality management

Digitalisation requires a re-orientation in aftersales:

As a consulting and implementation partner for the automotive and manufacturing industries, we support you in the essential areas of aftersales & service business. Through our many years of expertise in subjects specific to aftersales, we are a competent partner with end-to-end solutions - from the idea, through the conception and design to the sustainable implementation into your organization. With our Aftersales & Service portfolio, we support you in the realisation of new and innovative business models and technologies in order to successfully exploit the potentials of current and future trends in aftersales. Digitalisation, new technologies such as cloud, two-speed IT and autonomous driving play a decisive role in the future viability of customer-oriented, qualitative and individual support for end users during product use. We make you special!


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